Terms of service

These Terms of Service (“Terms”) govern all access, browsing, account creation, purchases, and customer support interactions on the Shopify-powered retail website Boggbagk, located at https://boggbagk.shop. Our store offers greeting cards, handbags, keychains, food serving trays, bundle storage bags, fashion bags, decorative pendants, and protective phone cases for global retail customers. By visiting this website, creating an account, placing an order, or submitting customer service inquiries via info@boggbagk.shop, you acknowledge full acceptance and binding agreement to every clause outlined below. If you disagree with any provision within these Terms, you must immediately cease all use of our website and refrain from completing any purchase. These Terms work alongside our independent Return & Refund Policy, Privacy Policy, and Shipping Policy, all of which are fully incorporated into this legal agreement by reference.

1. Account Registration & User Responsibilities

1.1 Eligibility

You must be at least 18 years of age or hold valid parental/guardian consent to register an account and complete purchases on https://boggbagk.shop. You represent and warrant that all personal information submitted during account sign-up, checkout, or contact form submissions is truthful, complete, and up-to-date.

1.2 Account Security

You bear sole responsibility for safeguarding your account login credentials, including username and encrypted password. All orders, inquiries, and activity conducted under your account are deemed authorized by you. Immediately notify info@boggbagk.shop if you detect unauthorized account access, password leakage, or suspicious checkout attempts. We are not liable for financial loss or data exposure caused by your failure to secure login details.

1.3 Prohibited Account Conduct

You may not create multiple fake accounts, use stolen identities to register profiles, or share your account with third parties for fraudulent ordering, chargeback abuse, or policy violation purposes. Boggbagk reserves the right to suspend, restrict, or permanently delete any account without prior notice if we detect deceptive, abusive, or non-compliant user behavior.

2. Product Information, Descriptions & Pricing

2.1 Product Catalog Accuracy

We strive to provide precise images, size charts, material breakdowns, color swatches, and written descriptions for all merchandise including handbags, keychains, food trays, greeting cards, pendants, bundle bags, and phone cases. Minor visual discrepancies may occur due to screen display differences, lighting during product photography, or small batch manufacturing variations, which do not qualify goods as defective or eligible for automatic free replacement.

2.2 Pricing & Tax Rules

All listed product prices on https://boggbagk.shop are displayed in the default store currency and exclude international shipping fees, import duties, customs taxes, VAT, and local sales tax where applicable. Taxes and cross-border customs charges are the sole responsibility of the customer upon package delivery. We reserve the right to adjust product pricing, launch promotional discounts, or terminate flash sales at any time without advance warning.

2.3 Typographical & Listing Errors

If our website displays an incorrect price, miswritten product specifications, or inaccurate inventory status due to system bugs, typographical mistakes, or technical errors, Boggbagk holds the full right to cancel affected orders, adjust pricing prior to fulfillment, or offer customers the option to cancel with a full refund without additional compensation.

3. Order Placement, Payment & Fulfillment Terms

3.1 Order Acceptance

Submitting payment at checkout constitutes an offer to purchase our products, but an official binding sales contract is only formed once our warehouse generates a shipping confirmation email with a valid tracking number. We retain full authority to reject or cancel any unfulfilled order for reasons including suspected payment fraud, insufficient inventory, delivery address errors, restricted shipping regions, or violation of these Terms.

3.2 Accepted Payment Methods

All transactions are processed through PCI DSS-certified third-party payment gateways integrated with Shopify. We accept major credit cards, debit cards, PayPal, and authorized digital wallets as displayed on our checkout page. Full payment must be completed before our warehouse begins order processing; partial payments or unpaid checkout carts will not be reserved for customers.

3.3 Fraud Prevention & Chargebacks

We actively monitor all orders for fraudulent indicators including mismatched billing/shipping addresses, stolen payment credentials, repeated chargeback history, and bulk suspicious purchases. Any customer who initiates unjustified chargebacks without first contacting our support team at info@boggbagk.shop to resolve product, shipping, or return issues will face permanent account suspension and loss of all return, exchange, and refund privileges.

3.4 Order Processing Timeline

Standard order processing requires 1–5 business days for inventory picking, quality inspection, secure packaging, and courier handover. Shipping timelines are defined within our separate Shipping Policy page; delivery delays caused by global logistics disruptions, customs clearance holds, weather events, or carrier operational issues are outside our control and do not qualify for automatic full refunds unless goods are confirmed permanently lost by the courier service.

4. Intellectual Property Rights

4.1 Ownership of Site Content

All content published on https://boggbagk.shop is the exclusive intellectual property of Boggbagk, including product photographs, graphic designs, greeting card artwork, bag pattern illustrations, written product copy, website layout, logos, brand trademarks, and promotional banner media. No visitor or customer may copy, download, reproduce, edit, resell, distribute, or commercially repurpose any site content without written prior approval sent via info@boggbagk.shop.

4.2 User Submitted Content

If you send customer photos, review text, feedback messages, or design suggestions to our support email or site review section, you grant Boggbagk a perpetual, royalty-free, global, non-exclusive license to display, edit, and republish that content for store marketing, product showcase, and website improvement purposes. You guarantee all user-submitted content does not infringe third-party copyrights, trademarks, or privacy rights.

4.3 Third-Party Brand Materials

Our store sells independently manufactured accessories and home goods and is not affiliated with any external luxury or lifestyle brand names referenced in general market trends. All pendants, handbags, phone cases, and trays sold are original independent designs, and no third-party brand trademarks are counterfeited or replicated on our merchandise.

5. Prohibited Website & Purchase Activities

When accessing https://boggbagk.shop, you agree you will not engage in any of the following restricted conduct:
  • Deploy automated scrapers, bots, crawlers, or hacking tools to extract bulk product data, inventory counts, or customer information from our website;
  • Submit malicious code, spam links, offensive language, harassment, or fraudulent damage claims via contact forms, support emails, or product review sections;
  • Resell bulk quantities of our greeting cards, handbags, keychains, food trays, bundle bags, pendants, or phone cases under competing brand names without formal wholesale partnership approval;
  • Attempt to bypass store security, discount code restrictions, checkout payment locks, or cookie consent protocols;
  • Use our website content, product images, or brand name for deceptive advertising, counterfeit product listings, or competing e-commerce store operations;
  • Violate local, national, or international trade laws when purchasing goods for cross-border import, export, or resale.
Any violation of this section permits us to restrict your IP address, block your account, cancel all pending orders, and pursue legal remedies for financial damages caused by prohibited activity.

6. Shipping, Returns, Refunds & Exchanges

All rules governing delivery logistics, damaged goods resolution, return eligibility, refund processing timelines, and exchange procedures are fully detailed in our standalone Return & Refund Policy and Shipping Policy pages hosted on https://boggbagk.shop. You agree to comply with every requirement within those policies for all orders of handbags, accessories, food trays, and greeting cards. Key binding terms restated here for clarity:
  • Customer-initiated returns must be requested within 30 calendar days of delivery and require pre-authorization via info@boggbagk.shop before shipping goods back to our warehouse;
  • Custom engraved/printed pendants, personalized phone cases, final-sale clearance items, and marked-down bulk bundles are non-refundable and non-exchangeable except for verified manufacturing defects;
  • Shipping fees paid at checkout are non-refundable for standard customer change-of-mind returns; only orders damaged, defective, or mis-shipped by our warehouse qualify for complimentary return shipping labels and replacement delivery.

7. Privacy & Data Collection

Your submission of personal identifiable information (name, shipping address, email, payment transaction records, order history) is regulated by our complete Privacy Policy published on our website. By using our store, you consent to data collection, storage, and processing practices outlined in that policy, including cookie tracking for website analytics and opt-in marketing email communications sent to your registered contact address. All privacy-related requests for data access, correction, or permanent deletion must be submitted via info@boggbagk.shop with valid identity verification.

8. Third-Party Platform & Service Disclaimers

Our store operates on the Shopify e-commerce platform, and we utilize external independent third-party service providers for payment processing, global shipping logistics, email delivery, and web analytics. Boggbagk accepts no liability for errors, service outages, data breaches, or policy changes originating from these external vendors. Shopify, payment gateways, and courier companies operate under their own separate legal terms and privacy rules, which apply to your interaction with their respective services. Links to external third-party websites posted on our store do not constitute endorsement, and you access external sites at your own independent risk.

9. Limitation of Liability

9.1 General Liability Cap

Boggbagk, its operators, staff, and supply chain partners shall not be held responsible for any indirect, consequential, incidental, special, or punitive damages arising from website use, product purchases, shipping delays, minor manufacturing imperfections, or customer service interactions. Total aggregate financial liability for any claim related to an order shall never exceed the full monetary purchase price paid by the customer for that specific order of greeting cards, bags, trays, keychains, pendants, or phone cases.

9.2 Excluded Damages

We disclaim all liability for lost profits, business interruption costs, travel expenses, emotional distress, or secondary personal losses connected to merchandise purchased on our site. We do not warrant that our website will operate without temporary downtime, technical glitches, or interrupted browsing access at all times.

9.3 Customer Care Obligation

All merchandise including handbags, metal pendants, plastic food trays, printed greeting cards, silicone phone cases, and fabric keychains require standard gentle customer maintenance to avoid scratches, fading, tarnish, or tearing. Damage resulting from improper storage, harsh chemical cleaning, accidental drops, or excessive wear is not covered under product defect liability from Boggbagk.

10. Indemnification

You agree to fully indemnify, defend, and hold harmless Boggbagk, its administrators, suppliers, and Shopify platform partners against all third-party claims, legal fees, fines, losses, settlements, and administrative costs stemming from:
  • Your breach of any clause within these Terms of Service, Return Policy, or Privacy Policy;
  • Fraudulent orders, chargeback disputes, or false damage claims submitted under your account;
  • Copyright, trademark, or privacy infringement caused by user content you submit to our website or support email;
  • Violations of local import/export laws, customs regulations, or consumer protection statutes related to your ordered merchandise.

11. Policy Modifications & Updates

Boggbagk reserves the unilateral right to revise, amend, add, or remove clauses within these Terms of Service at any time to reflect store operational adjustments, expanded product lines (new styles of handbags, accessories, food trays, greeting cards), updated Shopify compliance standards, or changes to international consumer protection legislation. Every revised version will be posted publicly on the dedicated Terms of Service page at https://boggbagk.shop with an updated “Last Updated” date displayed at the top of the document. Material policy changes that alter core purchasing, return, or data rules will be announced via a prominent homepage site-wide banner. Your continued browsing, account usage, and order placement after a policy update is published constitutes your legal acceptance of all revised terms.

12. Severability

If any single provision within these Terms of Service is ruled unlawful, void, or unenforceable by a court of competent jurisdiction, the invalid clause will be severed from the agreement. All remaining terms shall remain fully valid, binding, and enforceable in their entirety to the maximum extent permitted by applicable regional law. The failure of Boggbagk to enforce any individual right or provision in these Terms shall not create a permanent waiver of that right for future customer disputes or violations.

13. Governing Law & Dispute Resolution

These Terms of Service and all sales transactions completed via https://boggbagk.shop are governed under the laws applicable to cross-border online retail commerce without regard to conflicting legal jurisdiction rules. Any formal dispute arising from orders, website access, customer service disagreements, or policy violations must first undergo direct resolution negotiation via our official support email info@boggbagk.shop before initiating formal legal action. All customer claims must be filed within 12 months from the original order delivery date. Informal mediation is encouraged to resolve conflicts efficiently; unresolved disputes will be settled through arbitration in the governing legal jurisdiction, with all associated legal costs borne by the losing party unless mandatory consumer protection laws state otherwise.

14. Contact Information for Term Inquiries

For clarification on any clause within these Terms of Service, order disputes, policy questions, wholesale cooperation, or account restriction appeals, contact our dedicated customer support channel:

Official Website: https://boggbagk.shop

Support Email Address: info@boggbagk.shop

All legal and policy-related email inquiries will receive a formal written response within 24 working hours during Monday to Friday standard business hours; messages sent on weekends or public holidays will be processed at the start of the next business day.