Refund policy
Thank you for shopping with Boggbagk.
We want customers to have a clear understanding of our return and refund procedures.
This Return & Refund Policy applies to purchases made through boggbagk.shop.
Email: info@boggbagk.shop
Nothing in this policy is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded.
1. 30-Day Return Policy
We accept eligible return requests made within:
30 calendar days after delivery
The 30-day period begins on the date the relevant product is delivered.
To request a return, contact:
Please provide:
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Order number;
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Email address used for the purchase;
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Product name or description; and
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Reason for the return.
Customers should contact us before sending products back so that we can provide the appropriate return instructions.
2. Eligibility for Change-of-Mind Returns
For an ordinary change-of-mind return, the product should generally be returned in substantially the same condition in which it was received.
Where reasonably applicable, products should be:
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Unused or only reasonably inspected;
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Unwashed;
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Free from significant damage or contamination;
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Returned with included accessories or components; and
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Returned with original packaging where reasonably possible.
Customers may inspect products as reasonably necessary to determine their nature, characteristics and functionality.
A return may be subject to a reasonable deduction where the value of the product has been reduced by handling beyond what was reasonably necessary to inspect the product, where such a deduction is permitted by applicable law.
3. Product-Specific Return Conditions
Certain products may have reasonable product-specific return requirements.
For example:
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Greeting cards should not be written on, folded, or materially damaged;
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Bags should not show substantial signs of wear or use;
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Phone cases should not be permanently altered or materially damaged;
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Food serving products should be returned clean and free from contamination; and
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Accessories should include their supplied components where reasonably possible.
These conditions apply to voluntary change-of-mind returns and do not remove rights relating to defective, damaged, incorrect or otherwise non-conforming products.
4. Personalized or Customized Products
If a product is specifically personalized, customized or made according to a customer's unique specifications, it may not be eligible for an ordinary change-of-mind return where applicable law permits such an exclusion.
This does not affect rights relating to products that are defective, damaged, incorrectly produced or materially different from the agreed specifications.
5. Final Sale and Promotional Products
Products sold during promotions, clearance events or sale periods may still be eligible for return where they otherwise satisfy the applicable return conditions.
A discounted price does not by itself eliminate applicable consumer rights relating to defective, damaged, incorrect or misdescribed products.
Any product-specific final-sale restriction will be disclosed before purchase where applicable.
6. Defective, Damaged or Incorrect Products
If you receive a product that is:
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Defective;
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Damaged;
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Incorrect;
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Missing essential components;
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Materially different from its description; or
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Otherwise not in the condition reasonably expected,
please contact:
as soon as reasonably possible.
Please provide your order number and a description of the problem.
Where useful, we may request photographs showing the product, packaging, shipping label or affected area.
We will review the issue and provide an appropriate remedy based on the circumstances and applicable law.
7. Incorrect Products
If we sent an item that is materially different from what you ordered, please contact us.
After confirming the fulfillment error, we may provide:
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A replacement;
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A refund; or
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Another appropriate resolution.
Where the issue resulted from our fulfillment error, customers will not be required to bear reasonable return costs attributable to that error where applicable.
8. Return Shipping Costs
For ordinary change-of-mind returns, customers are generally responsible for the direct cost of returning the product unless we state otherwise.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
For products that are defective, damaged, incorrect or otherwise non-conforming due to an issue attributable to us, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
9. Return Instructions
After we approve a return request, we will provide the appropriate return instructions.
Customers should not send a return to an address printed on the original parcel unless we have confirmed that it is the correct return address.
Different orders may be processed through different return facilities.
Unauthorized returns may experience delays in processing.
10. Exchanges
Where inventory is available, we may offer an exchange for:
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A different size;
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A different color;
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A different variation; or
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Another eligible product.
Because inventory changes over time, an exchange cannot always be guaranteed.
If the requested replacement is unavailable, an appropriate refund may be provided where applicable.
11. Refund Amount
For an approved return, the refund will generally equal the amount actually paid for the eligible returned merchandise.
If a discount or promotional offer was applied to the order, the refund may reflect the discounted amount actually paid for the returned item.
For a partial return, only the amount attributable to the eligible returned merchandise will generally be refunded.
Return shipping costs paid by a customer for an ordinary change-of-mind return are generally not refundable unless otherwise required by applicable law or agreed by Boggbagk.
12. Free Standard Shipping
Boggbagk provides:
Free standard shipping on all orders.
Because customers do not normally pay a standard outbound shipping charge, there is ordinarily no standard outbound shipping fee to refund.
If an optional paid shipping service is selected, any refund relating to that service will be handled according to the circumstances and applicable law.
13. Refund Processing
Once a return has been received and approved, we will process the applicable refund.
Approved refunds will be issued within 7 business days after the return has been approved.
Refunds will generally be sent to the original payment method used for the purchase unless another method is agreed where permitted.
After we issue the refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer or payment provider.
14. Damaged Products
If a product arrives damaged, please contact us as soon as reasonably possible.
Where available, photographs of the following may assist with our review:
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Damaged product;
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Outer packaging;
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Shipping label; and
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Internal packaging.
Customers should retain the product and packaging until the matter has been reviewed where reasonably possible.
We may provide a replacement, refund or other appropriate remedy depending on the circumstances.
15. Missing Products
If an item appears to be missing from your order, please contact:
Before contacting us, please check whether the order was divided into multiple shipments.
If an item is confirmed to be missing, we will investigate and provide an appropriate resolution.
16. Order Cancellation Before Shipment
If you wish to cancel an order before shipment, contact us as soon as possible at:
We will make reasonable efforts to stop fulfillment before the order is shipped.
Because orders may enter processing quickly, we cannot guarantee that a cancellation request can be completed before shipment.
If the order has already shipped, the customer may use the applicable return procedure.
17. Refused or Unclaimed Packages
Customers should not intentionally refuse delivery as a substitute for submitting a return request.
If a package is refused or remains unclaimed and is returned to us, please contact:
We will review the circumstances and determine the appropriate next steps.
Any refund or deduction will be handled in accordance with this policy and applicable law.
18. Lost Packages
If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us.
Please provide:
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Order number;
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Shipping address; and
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Tracking information, if available.
We may investigate the shipment with the relevant carrier.
Where a package is confirmed as lost and a replacement or refund is appropriate, we will provide an appropriate resolution.
19. Proof of Purchase
We may request reasonable proof of purchase before processing a return or refund.
Proof may include:
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Order confirmation;
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Order number;
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Purchase email;
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Payment record; or
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Other reasonable evidence showing that the product was purchased from Boggbagk.
20. Return Abuse and Fraud
We may investigate suspected fraudulent or abusive return activity, including:
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Falsified claims;
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Deliberate product damage;
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Product substitution;
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Repeated misuse of the return process; or
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Other fraudulent conduct.
Nothing in this section is intended to prevent a customer from exercising a legitimate consumer right.
21. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business, products, fulfillment arrangements or applicable requirements.
The version published on our website will apply to orders placed after the applicable update, unless otherwise required by law.
22. Contact Us
For return, refund, exchange, damaged-product or order-cancellation assistance, contact:
Boggbagk
Email: info@boggbagk.shop
Website: boggbagk.shop
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