Shipping policy

Thank you for shopping with Boggbagk.

This Shipping Policy explains how orders are processed, shipped and delivered within the United States.

For shipping or delivery questions, please contact:

Email: info@boggbagk.shop

1. Free Standard Shipping

Boggbagk provides free standard shipping on all orders shipped within the United States.

There is no minimum purchase amount required for our standard shipping service.

No standard shipping charge will be added to eligible orders at checkout.

If an optional expedited or alternative delivery service is offered, any applicable additional charge will be clearly displayed before the customer completes the purchase.

2. Order Processing Time

Our standard order processing time is:

1–3 business days

After an order is successfully placed, processing may include:

  • Payment verification;

  • Order review;

  • Inventory confirmation;

  • Product preparation;

  • Picking and packing;

  • Shipping-label preparation; and

  • Handover to the applicable delivery carrier.

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days generally exclude weekends and applicable U.S. public holidays.

During periods of unusually high order volume, processing may occasionally take longer. Where a material delay is known, we will make reasonable efforts to provide appropriate information.

3. Standard Delivery Time

After an order has been processed and dispatched, the estimated standard delivery time is:

5–8 business days

Accordingly, the ordinary overall expectation is approximately:

1–3 business days for processing + 5–8 business days for delivery.

Delivery estimates are provided in good faith based on normal fulfillment and carrier conditions and are not guaranteed arrival dates unless a specific delivery date is expressly confirmed.

4. Shipping Destinations

We currently ship orders to addresses within the United States.

Customers should enter a complete and accurate U.S. delivery address during checkout.

Certain locations may have carrier-specific delivery limitations. If an order cannot reasonably be delivered to the address provided, we will contact the customer regarding the available options.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

This may include:

  • Recipient name;

  • House or building number;

  • Street address;

  • Apartment, unit or suite number;

  • City;

  • State;

  • ZIP code; and

  • Other delivery information reasonably required by the carrier.

Customers should carefully review their address before completing checkout.

6. Address Changes

If you discover an address error after placing an order, contact:

info@boggbagk.shop

as soon as possible.

We will make reasonable efforts to correct the address before the order is dispatched.

However, once an order has entered fulfillment, been packed, or been transferred to a carrier, an address change may no longer be possible.

7. Shipping Confirmation and Tracking

After an order is dispatched, customers may receive a shipping confirmation by email.

Where tracking is available, the notification may include:

  • Tracking number;

  • Tracking link; and/or

  • Carrier information.

Tracking information may take some time to become active after a shipping label has been created or after the carrier receives the package.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

8. Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

When this occurs:

  • Packages may have separate tracking numbers;

  • Packages may arrive on different dates; and

  • One package arriving before another does not necessarily mean that the remaining items are missing.

Customers will not be charged an additional standard shipping fee merely because an order is divided into multiple shipments.

9. Delivery Delays

Although most orders are expected to arrive within the stated timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier congestion;

  • Severe weather;

  • Transportation disruptions;

  • Public holidays;

  • High seasonal order volumes;

  • Address-related delivery problems;

  • Local carrier restrictions;

  • Operational disruptions; or

  • Other circumstances outside our reasonable control.

Where we become aware of a significant delay affecting an order, we will make reasonable efforts to assist the customer.

10. Orders That Have Not Arrived

If your order has not arrived after the expected 5–8 business-day delivery period, please contact:

info@boggbagk.shop

Please provide your order number and, where available, tracking information.

We may:

  • Review the tracking status;

  • Confirm the delivery address;

  • Contact or coordinate with the carrier;

  • Investigate a possible delivery problem; and

  • Provide an appropriate resolution based on the circumstances.

11. Lost Packages

If tracking indicates that a package may have been lost, customers should contact us so that we can investigate the shipment.

Where a package is confirmed as lost before valid delivery and a remedy is appropriate, we may provide a replacement or refund consistent with the circumstances and applicable law.

Customers will not be required to accept responsibility for carrier loss where responsibility remains with us under applicable law.

12. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • The delivery location;

  • Household members;

  • Building reception or mail areas;

  • A designated safe location;

  • Nearby areas where the carrier may have left the package; and

  • Any delivery instructions or notices provided by the carrier.

If the package remains missing, contact:

info@boggbagk.shop

We will review the available delivery information and investigate where reasonably appropriate.

13. Damaged Packages or Products

If your package or product arrives damaged, contact:

info@boggbagk.shop

as soon as reasonably possible.

Where available, please provide:

  • Order number;

  • Description of the damage;

  • Photographs of the damaged product;

  • Photographs of the outer packaging; and

  • Shipping-label information.

Customers should retain the damaged product and packaging where reasonably possible until the matter has been reviewed.

Photographs may help us investigate the issue but will not be used to improperly restrict an otherwise valid consumer claim.

14. Incorrect Products

If you receive a product that is materially different from what you ordered, contact:

info@boggbagk.shop

Please provide the order number and a description or photograph of the product received where reasonably possible.

If the fulfillment error is confirmed, we will provide appropriate return, replacement, or refund instructions.

Customers will not be required to bear reasonable return costs resulting from an error attributable to us.

15. Failed Delivery Attempts

Depending on the carrier and destination, a failed delivery attempt may result in:

  • Another delivery attempt;

  • Delivery to a designated collection location;

  • Temporary carrier storage; or

  • Return to the sender.

Customers should follow reasonable carrier instructions when a delivery attempt is missed.

16. Unclaimed or Returned Packages

If a package is returned because it was not collected or because delivery could not be completed, contact:

info@boggbagk.shop

We will review the circumstances and determine the appropriate next steps.

If a package was returned because of an incorrect or incomplete address supplied by the customer, additional arrangements may be necessary before reshipment.

Any additional costs or refund adjustments will be handled according to the circumstances and applicable law.

17. Incorrect Address Supplied by the Customer

If delivery fails because the customer provided an incorrect or incomplete address, we will make reasonable efforts to assist.

If the package is returned to us, we may contact the customer regarding:

  • Address correction;

  • Reshipment;

  • Return processing; or

  • Another appropriate resolution.

This provision does not apply where the delivery problem was caused by our error or a carrier error for which we are responsible.

18. Shipping Charges and Refunds

Standard shipping is free on all orders.

Because customers do not pay a standard outbound shipping charge, there is normally no standard outbound shipping charge to reimburse.

If an optional paid delivery service is selected, any refund of that service will be handled according to the circumstances, the applicable return policy, and applicable law.

19. Order Cancellation

Customers who wish to cancel an order should contact:

info@boggbagk.shop

as soon as possible.

We will make reasonable efforts to cancel orders before fulfillment or dispatch.

However, once an order has entered fulfillment or has been transferred to a carrier, cancellation may no longer be operationally possible.

Applicable return or cancellation rights remain unaffected.

20. Returns

Returns are governed by our separate Return & Refund Policy.

Customers should not send products to an address shown on the original shipping label unless we specifically confirm that the address is the appropriate return destination.

Please contact us before sending a return so that the correct return instructions can be provided.

21. Customer Responsibilities

Customers should:

  • Provide an accurate delivery address;

  • Review order information before completing checkout;

  • Monitor available tracking information;

  • Follow reasonable carrier delivery or collection instructions; and

  • Contact us promptly if a significant delivery problem occurs.

22. Events Outside Our Reasonable Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Extreme weather;

  • Natural disasters;

  • Transportation disruptions;

  • Carrier network failures;

  • Public emergencies;

  • Government restrictions;

  • Unexpected logistics disruptions; or

  • Other exceptional events.

Such circumstances may affect delivery times.

However, this provision does not remove or restrict any mandatory consumer rights or remedies that may apply.

23. Changes to Shipping Arrangements

We may update our shipping arrangements, carriers, fulfillment methods, or delivery procedures where reasonably necessary.

Any changes will not retroactively remove rights that have already been acquired by customers or increase the standard shipping charge for an order already accepted with free standard shipping.

24. Contact Us

For questions about order processing, shipping, tracking, delayed deliveries, lost packages, damaged products, or other delivery issues, contact:

Boggbagk
Email: info@boggbagk.shop