Política de envío

Thank you for shopping at B.D.K Bags (operated by KARL HERMANN IBELE). We are committed to providing you with reliable, trackable, and transparent shipping services. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We currently ship exclusively to physical street addresses in the United States and Canada. We do not ship to P.O. Boxes, APO/FPO military addresses, or international destinations outside of the United States and Canada at this time.

2. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping ($0.00) on all orders delivered to the United States and Canada, with no minimum purchase requirement.

Destination Order Cut-off Time Handling Time Transit Time Total Delivery Time Shipping Cost
United States 5:00 PM EST (Mon – Fri) 1–3 Business Days 5–8 Business Days 6–11 Business Days Free ($0.00)
Canada 5:00 PM EST (Mon – Fri) 1–3 Business Days 5–8 Business Days 6–11 Business Days Free ($0.00)

*Note: Business days are Monday through Friday, excluding public holidays. Orders placed after the 5:00 PM EST (11:00 PM CET) cut-off time on Friday or over the weekend will begin processing on the next business day.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number and a direct link to track your parcel. Tracking updates typically become active within 24–48 hours after shipment.

4. Customs, Duties, and Taxes

All prices displayed at checkout represent the final landed cost:

  • Taxes & Import Duties: All orders shipped to the United States and Canada are fulfilled on a Delivered Duty Paid (DDP) basis where applicable. You will not be billed any unexpected customs clearance fees, import tariffs, or additional delivery charges upon arrival.

5. Damaged, Lost, or Missing Shipments

If your order arrives damaged, if an item is missing, or if your package does not arrive within the estimated delivery window, please contact our customer support team immediately at info@boggbagk.shop with your order number and photos of the damaged item/packaging. We will promptly arrange a free replacement or issue a full refund.

6. Contact Information

If you have any questions about this Shipping Policy or your order's delivery status, please reach out to us:

  • Store Name: B.D.K Bags
  • Legal Entity / Operated By: KARL HERMANN IBELE (trading as B.D.K Bags)
  • Physical Address: Häldele 9, 88263 Horgenzell, Germany
  • Customer Service Phone: +49 172 7595469
  • Support Email: info@boggbagk.shop
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (3:00 PM – 11:00 PM CET)