Política de reembolso

At B.D.K Bags (operated by KARL HERMANN IBELE), your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and transparent 30-day return policy for all orders delivered to the United States and Canada.

1. Return Window

You have 30 calendar days from the date you receive your item to request a return. Return requests submitted after 30 calendar days from the confirmed delivery date cannot be accepted.

2. Return Eligibility & Conditions

To qualify for a return and full refund, your item must meet the following criteria:

  • The bag or accessory must be in its original, unused, unwashed, and undamaged condition, in the exact state that you received it.
  • It must be in resaleable condition without signs of wear, stains, or odors.
  • The item must be returned in its original packaging with all protective dust bags, tags, labels, detachable straps, and hardware accessories included.
  • Proof of purchase (order number, order confirmation email, or receipt) is required.

3. Return Shipping Costs & Restocking Fees

  • Restocking Fee: $0.00 (We never charge restocking or handling fees on returns).
  • Defective, Damaged, or Incorrect Items: If your product arrives defective, damaged during transit, or differs from what you ordered, B.D.K Bags covers 100% of the return shipping costs. We will provide a pre-paid return shipping label or reimburse your return postage in full upon verification.
  • Customer Remorse Returns (e.g., changed mind, ordered wrong style/color, unwanted item): The customer is responsible for the actual return shipping and postage costs to send the merchandise back to our return facility in Germany.

4. Exchanges

If you wish to exchange an item for a different style or color, the fastest way to get the item you want is to initiate a return for your original item. Once your return is approved, you may place a new order for the desired item at your convenience. If you need a replacement for a defective or damaged item, please contact us at info@boggbagk.shop and we will arrange a free replacement at no cost to you.

5. Return Process & Designated Return Address

To ensure your return package is properly logged and matched to your order upon arrival, please follow the steps below:

  1. Initiate a Return Request: Email our customer support team at info@boggbagk.shop within 30 days of delivery with your order number, the reason for your return, and clear photos if the item arrived damaged or defective.
  2. Receive Return Authorization (RMA): Within 24 business hours, our support team will issue a Return Merchandise Authorization (RMA) reference number and return packing instructions (along with a pre-paid return label if your item is defective or incorrect).
  3. Ship the Item to Our Return Address: Pack the item securely in its original packaging, include a note inside with your Order Number and RMA number, and ship it via a trackable postal or courier service to our official return address:
    Official Return Address:
    KARL HERMANN IBELE (B.D.K Bags Returns)
    Häldele 9
    88263 Horgenzell
    Germany
    Phone: +49 172 7595469
  4. Provide Tracking Information: Reply to our support email with the return carrier name and tracking number so our team can monitor your shipment.

6. Refunds & Processing Time

  • Inspection: Once your returned package is received and inspected at our facility, we will notify you by email within 2 business days to confirm receipt and approval of your refund.
  • Refund Disbursement: Once approved, a full refund of the purchase price will be issued automatically to your original payment method within 7 business days.
  • Bank / Card Issuer Posting Time: Please allow an additional 3–5 business days for your bank or credit card company to post the refunded amount to your account statement.

7. Order Cancellations

Orders can be canceled free of charge at any time before they are dispatched from our warehouse by emailing info@boggbagk.shop. If your order has already been shipped, it cannot be canceled in transit; please wait until the package is delivered and follow the standard 30-day return procedure above.

8. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact us:

  • Store Name: B.D.K Bags
  • Legal Entity / Operated By: KARL HERMANN IBELE (trading as B.D.K Bags)
  • Physical & Return Address: Häldele 9, 88263 Horgenzell, Germany
  • Customer Service Phone: +49 172 7595469
  • Support Email: info@boggbagk.shop
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (3:00 PM – 11:00 PM CET)